As you would know, we offer PDA’s, Digital Pens, Tablet, Laptop, Netbook and any other data capture & input devices available.
But when it comes to field service engineers or mobile engineers – the Anoto based Digital Pen beats the PDA hands down – here is why:
Field engineers are more expensive than office staff when you include pay rates, vehicles, fuel, mobile phones, tools etc.
Based on that simple statement above we can quickly deduce where the cost savings can be made in work processes – get the engineer to spend less time on paperwork and more time delivering billable hours.
The use of PDA’s actually builds in time delays for the field staff due to the nature of it’s use (menu driven, slower to input and navigate). Use of the digital pen is intuitive and fast and therefore alleviates the time burden of paperwork on the (expensive) field engineers and places that back with (lower cost) back office staff. As it is delivered electronically, there are still huge savings in time for the back office staff as well.
Therefore the digital pen is the best tool to use to speed up the work the engineers do in the field and to distribute that information back to the office already to integrate to the back end system.
Each system has it’s own pros & cons of course – but for the majority of field service and service management organisations – the digital pen is the hands down winner for electronic field based data collection.
Absolutely agree. Empower the field worker to focus on their core responsibilities AND support the streamlining of back-end operations toward analysi
I like how straight forward the process is.
Sounds like a good idea but how is that better than just getting a pda solution for guys?
Great article. There's a lot of good information here, though I did want to let you know something - I am running Redhat with the circulating beta of
Looks good - the digital notes can also be transferred straight on the computer, right ?
Hi JDW - yes it would be a great tool for any kind of business that needs to invoice from the road. If any of your clients are contractors or service
Is this real? I need that for my new plumbing company for the lads. But we will use sage for this is there a sage pen?
Interesting - as an accountant I think that would be a great tool to use for busineses of any size that I deal with. Any ideas on when it might be